00267nam a2200109Ia 4500008004100000100001400041245003800055250000800093260004000101300000800141650000800149191201s2006    xx            000 0 und d  aBALAJI, B 0aServices Marketing and Management  a2nd  aN.DelhibS Chand and Co. Ltd.c2006  a436  aMBA