00289nam a2200121Ia 4500008004100000082001300041100001800054245003900072250001200111260002800123300000800151650000800159191201s2009    xx            000 0 und d  a659bVES  aVERMA,Harsh V 0aServices Marketing: Text and Cases  a2nd IMP  aN. DelhibPearsonc2009  a470  aBBA