000 00320nam a2200121Ia 4500
008 191201s2014 xx 000 0 und d
100 _aZEITHAML, Valarie A
245 0 _aServices Marketing Integrating Customer Focus Across the Firm
260 _aN. Delhi
_bTMH
_c2014
300 _a711
650 _aMBA
942 _2ddc
_cBK
999 _c6058
_d6058