| 000 | 00364nam a2200145Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 008 | 191201s2014 xx 000 0 und d | ||
| 082 |
_a658.8 _bZES |
||
| 100 | _aZEITHAML, Valarie A | ||
| 245 | 0 | _aServices Marketing Integrating Customer Focus Across the Firm | |
| 260 |
_aNew Delhi _bTMH _c2014 |
||
| 300 | _a711 | ||
| 650 | _aMBA | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c6227 _d6227 |
||