000 00285nam a2200121Ia 4500
008 191201s2012 xx 000 0 und d
100 _aLOVELOCK,Christopher
245 0 _aServices Marketing
260 _aN. delhi
_bpearson
_c2012
300 _a683
650 _aBBA
942 _2ddc
_cBK
_01
999 _c6592
_d6592